The power of positivity
Updated: Jun 24, 2020
A core method of managing expectations is turning "honesty time", a much dreaded moment for both members of the conversation, into a positive, teaching moment that focuses on improvement. However, it goes beyond that because even before that talk, a team should know that he/she isn't trying to bite anyone's head off. Teaching from a negative, "gotcha" mentality will always result in a team that is afraid to branch out, one that is afraid to make mistakes. Keeping conversation in real terms while highlighting opportunities to improve because we want everyone to grow is where we should be.
A leader that acknowledges and encourages positive interaction during difficult times will see results.